Terms and Conditions


PacificIslands. Com Inc. (“PI”) facilitates the purchase by customers (“Customers”) of travel services (such as accommodation, transportation, entertainment, sightseeing, etc.) provided by various providers (“Suppliers”) unrelated to and having no connection to PI.

In utilizing the services of PI to book, reserve and pay for travel related services, you, the customer (“Customer”), agree to be bound by these terms and conditions.


    Prices are in U.S. dollars. PI reserves the right to change prices, itineraries and routing without notice. Advertised "from" package price is per person based on double occupancy. For air-inclusive packages, the advertised price is based on the Economy Class round trip airfare from specified gateway cities and includes government fees and taxes. Advertised package pricing is based on the lowest possible airfares and the lowest hotel rates which are subject to availability. The package price validity dates are indicated for each package. Different seasonal supplements will apply to travel at different times of the year. Actual prices may differ from the advertised “from” prices. Prices are not guaranteed until full payment is received for the final invoice price.

    Prices do not include gratuities, meals, beverages, insurance, telephone calls, resort fees, laundry service, passport and VISA fees, departure taxes and all other miscellaneous charges not listed under the inclusions of a particular package description.


    Quotes are based on the lowest available air and land components and are subject to availability at the time of booking. Some land components might be “on request” at the time of quote and will have to be verified at the time of booking. We provide an initial quote free of charge, as well as two more revisions. After that, a good faith deposit of $50 per person is requested to continue making revisions. This deposit will go towards the total package price.


    A minimum non-refundable deposit of US$300 per person is due and payable when reservations are initiated. Additional deposits are required for all airlines, select suppliers (e.g. cruises, private charters, luxury resorts, etc.) and for travel during certain periods of time (e.g. Christmas holidays, special events, etc.)

    All airline reservations must be paid for in full and ticketed to confirm space and guarantee airfare rate. Airfare payment is in addition to the initial deposit. Each airfare has different terms and conditions and payment due date which will be specified at the time of booking. Airline reservations cannot be confirmed, nor airfares guaranteed, unless PI has received payment in full and by the due date.

    Final payment is required 45 days before departure date. Full payment is required for all reservations placed 45 days or less before departure. In case full payment is not received by the due date, the reservations will be automatically cancelled after proper notice has been sent to the Customer by e-mail.


    Payment may be made by cash, checks, bank transfers, or credit cards. Accepted credit cards are American Express, Mastercard, Visa, Discover. Credit card payments are processed online via secure connection through Square-up.


    A fee of US$ 35 per booking, per change will be assessed for each voluntary change made to the original booking. This fee will be waived if the total value of the booking increases.

    Additional change fees will be charged by the airlines and other suppliers. Most economy class airfares are NON-REFUNDABLE and NON-EXCHANGEABLE. Some fares may permit changes upon payment of change fees, penalties and possible additional fare collection. In addition to these fees, PacifcIslands.com reserves the right to assess a US$50 ticket re-issue for changes such as, but not limited to, date change, flight change and cancellation. Airline fee can’t be waived even if the airfare increases. Change fees will be waived only if the changes are caused by airline.

    Any changes made to a booking will result in the booking being re-priced to the rates in effect at the time the change is made. A name change is considered a “cancellation” resulting in a new reservation under a new name.

    Any changes and partial cancellations made while traveling are non-refundable.


    Days before DepartureCancellation Fee (per Person)
    45 or moreLoss of deposit
    44 – 1520% of total price
    14 – 740% of total price
    6 to 175% of total price
    Day of departure or after100% of total price

    All Airlines have separate cancellations fees which apply in addition to cancellation fees charged by PI.  Most economy class airfares are NON-REFUNDABLE and will result in cancellation fees up to 100% of the price of the airfare.

    Certain land suppliers may have separate cancellation fees, especially during special events and around some periods such as the Christmas/New Year holidays. These fees will apply in addition to the cancellation fees charged by PI.


    Failure to travel without prior notification to PI (“no show”) will result in the entire cost of the vacation being non-refundable.


    Travel Insurance is STRONGLY RECOMMENDED. Travel Insurance can be purchased to cover all penalties in the event Customers need to cancel or to change their travel plans. Travel Insurance can provide medical and emergency assistance protection during travel, as well as provide some loss and delay coverage. Absent insurance, all hospital and medical expenses are the Customer's sole responsibility and Customer will not receive any refund (total or partial) for money paid.


    Travel documents (e-tickets, hotel vouchers and any other travel related documents) are issued and emailed to the Customer approximately 3 weeks prior to departure.


    PI shall not be responsible for loss, damage or delay to baggage. Fees for checked baggage may apply and vary by airline. All Baggage fees are the responsibility of the Customer.


    Passports are required for all trips leaving the United States. Passports must be valid for six months beyond return date to the United States. It is the responsibility of the Customer/Traveler to ensure that they have a valid passport. Some countries require entry visas even for US citizens (e.g. Australia). It is recommended that all customers/travelers, regardless of the passport they hold, check with the appropriate consulate to determine if any visa is needed. Verifying the need for a visa and obtaining such visa is the sole responsibility of the customer/traveler.


    Added values, guest services and amenities are subject to change and are at the discretion of the airline/hotel/resort or cruise (“Property”). Room standards and all airline/hotel/resort or cruise facilities are the sole responsibility of the property. Guest services and resort fees may require additional costs to be paid directly to the Property. Room location and bedding requests are not guaranteed and are based on availability at time of check-in. Additional bedding, such as rollaway and cribs, may be available at an extra charge. Property photos are representative only and do not necessarily depict the actual room in which guests will be accommodated. Hotel descriptions and ratings are based on information provided by the Property. PI will not be responsible for other companies or organizations’ Property descriptions or ratings.


    Some destinations do not conform to the American Disability Act and, therefore, facilities for disabled persons may be extremely limited. Customers with special needs should consult with their travel professional or PI before traveling.


    Customers should be aware that during their travel, certain risks and dangers may arise beyond our control including, but not limited to, the hazard of traveling in underdeveloped areas: travel by boat, train, automobile, aircraft or other means of transportation, acts of God, labor strikes, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. PI is not liable regarding the provision of medical care or the adequacy care that may be rendered.


    The Suppliers providing travel services used by PI are independent contractors and are not agents, affiliates, representatives or employees of PI, any of its subsidiaries, or related companies. PI is not, therefore, liable for any personal injury, property damage, or any other special, consequential or incidental damages that may occur due to intentional, wrongful, negligent, or arbitrary acts or omissions on the part of a supplier, its employees and others not under the direct control of PI, or defects or failures of any aircraft, vessel, automotive vehicle or other equipment or instrumentality under the control of independent suppliers.

    In addition, PI cannot be liable for delays in departure or interruption to Customer’s vacation arrangements caused by weather conditions, technical problems of any aircraft, vessel, automotive vehicle or other equipment or instrumentality, strikes, war, terrorist activity, civil commotion, or any causes beyond the control of PI. In no event will PI be responsible for incidental, consequential or special or incidental damage or loss suffered by any person. PI’s maximum liability, for any reason whatsoever, will be limited to the amount paid to PI for its services.


    Any dispute arising out of, or relating to, any vacations offered shall be submitted to non-binding arbitration under the Federal Arbitration Act. To the extent that the Federal Arbitration Act either is inapplicable, or held not to require arbitration of a particular claim or claims, California law pertaining to agreements to arbitrate shall apply and the arbitration shall be conducted under the terms of the California Code of Civil Procedure. The non-binding arbitration shall take place in or near the County of Los Angeles, State of California. Each party shall pay for its own costs, arbitration fees and attorney’s fees, if any.

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